Refund policy

EXCHANGE POLICY

YxY santoyo's online purchases are eligible for EXCHANGE ONLY on U.S. domestic orders purchased online at www.YxYsantoyo.com

Eligibility for Exchanges:

Unworn, unwashed, undamaged, and unaltered merchandise will be eligible for an EXCHANGE ONLY within 21 days from the date your order was shipped.

Items must be free of stains, makeup, deodorant, and any signs of wear.

All items being returned for exchange must have original tags attached and include all original packaging.

Please note that all final sale products are Final Sale and cannot be exchanged.

How to Initiate an Exchange:

Send us an email at yxysantoyo@gmail.com with the word "EXCHANGE" in the subject line.

Include your full name, order number, and a brief note stating the reason for the exchange to receive a shipping credit.

Shipping credit will only be granted if a customer places a new order for the same article in a different size or color. No exchange credit is given if the customer orders a different article than what was returned.

Return Process:

Allow 5-10 business days for the returned item to reach our warehouse and an additional 3-4 business days for exchange processing.

All returned items are inspected after being received. YxY Santoyo reserves the right to refuse an exchange request that does not comply with our Exchange Policy.

If your exchange is refused, you will be notified via email.

Confirmation and Shipping Label:

Allow 24-48 hours to receive confirmation of the submission of your return for exchange along with a shipping label to the email address registered with YxYsantoyo.com.

Print and attach the return label to a securely closed package. Ensure all original shipping labels are covered.

Drop off packages at any UPS drop-off location, including all UPS Stores. To find a UPS drop-off location, click here: https://www.ups.com/dropoff/?loc=en_US

IMPORTANT NOTICE

Your exchange must be completed and shipped within the YxY Santoyo exchange policy time frame of 21 days from the date your order was shipped. YxY Santoyo is not liable for any return packages that may become lost or stolen in-transit. Please keep your return tracking number when shipping back your returns.

Exchange Limitations:

YxY Santoyo reserves the right to define, limit, refuse, and/or cancel orders due to irregular or excessive exchange history, potential fraudulent activity, or similar actions.

Similarly, YxY Santoyo reserves the right to limit, refuse, and/or reject exchanges due to an irregular or excessive exchange history involving worn, washed, damaged, altered, stained, or missing items.