Pre-Order FAQ
What does pre-order mean?
It allows you to get early access to the next collection of most wanted products before they're released.
When will my pre-order item arrive?
If your item(s) are marked as “Pre-Order” please expect a 30 day delivery window to receive your products. As soon as your item has been fulfilled, and is ready to be shipped, you'll receive an automated email confirmation.
What happens if my pre-order isn’t shipped within 30 days?
If we are unable to ship your pre-order within 30 days, we will issue a full refund for your purchase. We strive to ensure timely delivery and will keep you updated on the status of your order.
When do I have to pay?
Pre-order items require full payment at checkout to be eligible to order.
To cancel your order
Please reach out to customer service at yxysantoyo@gmail.com to cancel your order. If your order has already been prepared, we can't cancel your order — but we do offer an Exchange service.
I want to edit or cancel my pre-order
If for any reason you decide that you no longer wish to keep your order, you can initiate an exchange after the items have been delivered to you. Our exchange policy provides details on the process and eligibility for exchanges. Please note we are unable to update an order once it has been fulfilled, and/or packed.
Are pre-order items refundable?
No, we only offer exchanges please look at our exchange policy
Will pre-order items be delivered with my other orders?
If you purchase in-stock products with pre-orders all of your items will delivered together according to the expected release date for the pre-order item.
